Consumer Energy Surveys

1 Introduction

CADEF's Renew Energy Naija programme runs consumer and vendor surveys to understand how Nigerians adopt solar and other distributed energy resources (DER). Findings guide advocacy, vendor standards, and consumer protection tools. This page summarises active surveys, published results, and how your responses are used.

2 Survey Categories

We run several types of surveys. Each focuses on a different part of the DER customer journey.

Survey Type	What We Ask About	Status
Household Solar Experience	System size, install cost, financing method, uptime, and satisfaction with the installer.	Open to residential consumers who own or use a solar system. Open
Business / SME Energy Needs	Load profile, generator spend, interest in solar, and barriers to switching.	Targeted at shops, clinics, schools, and small manufacturers. Open
Financing & Affordability	Pay-as-you-go uptake, loan awareness, preferred repayment periods, and trust in vendors.	Used to shape financing briefs and partner recommendations. Open
Vendor Service Quality	Warranty delivery, after-sales support, complaint handling, and response times.	Feeds directory ratings and compliance reviews. Closed
Policy Awareness	Awareness of NERC rules, mini-grid tariffs, and consumer rights under DER programmes.	Supports advocacy and public education campaigns. Upcoming

3 How Survey Data Is Used

Responses help CADEF improve the DER marketplace for consumers and vendors. We use survey data to:

Publish Insights: Share anonymised findings, charts, and briefs that anyone can cite.
Improve Matching: Refine how consumers are matched with verified vendors and financing options.
Strengthen Vendors: Highlight service gaps and reward vendors who deliver strong after-sales support.
Inform Advocacy: Support policy recommendations with real consumer evidence.

4 Privacy & Sharing

We treat survey responses with care. Unless you choose otherwise:

Anonymised Reporting: Published results use aggregated data. Individual respondents are not named.
No Sale of Data: We do not sell survey responses to third parties.
Optional Follow-up: If you leave contact details, we may invite you to a follow-up interview or related survey.

5 Data Security

Survey submissions are stored in secured systems with restricted staff access. Export files used for analysis are handled only by authorised CADEF researchers and partners under confidentiality agreements.

6 Your Rights as a Respondent

Participation is voluntary. You may:

Skip Questions: Leave any question blank if you prefer not to answer.
Withdraw: Stop the survey at any time without penalty.

By submitting a survey, you consent to CADEF using anonymised results for research, advocacy, and public education as described on this page.

7 Featured Survey (Demo)

Demo survey: "Solar Install Experience 2026" — 12 questions on install quality, cost transparency, and after-sales support. Estimated time: 5 minutes. Target: 500 household respondents across Lagos, Abuja, and Port Harcourt. Status: Open for responses (seed/demo content for admin editing).

8 Contact / Take Part

To request survey links, cite past findings, or partner on fieldwork, contact us at:

surveys@cadefng.org